Refund policy

Returns and Refunds Policy

Last updated: June 2026

This policy governs the return and refund procedures applicable to purchases made on this website, in accordance with the Consumer Code (Legislative Decree 206/2005) and the subsequent amendments introduced by Legislative Decree No. 209 of December 31, 2025, published in the Official Gazette No. 5 of January 8, 2026, and effective for contracts entered into on or after June 19, 2026.

 

1. Right of Withdrawal – General Terms and Conditions

Pursuant to Articles 52 et seq. of Legislative Decree No. 206/2005 (Consumer Code), the customer has 14 days from the delivery of the last item to notify the company of their withdrawal, without having to provide any reason and without incurring any penalties.

To exercise the right of withdrawal, the item must:

• be in the same condition as when it was received;
  
• not have been worn, used, or damaged;
  
• be complete with all original tags;
  
• be in its original packaging;
  
• be accompanied by the receipt or other proof of purchase.

Legal reference: Art. 52, paragraph 1, and Art. 56, paragraph 3, of Legislative Decree 206/2005 (Consumer Code), as amended by Legislative Decree 209/2025.

 

2. How to Exercise the Right of Withdrawal – Digital Function (Art. 54-bis of the Consumer Code)

In accordance with the new Art. 54-bis of the Consumer Code, introduced by Legislative Decree 209/2025, for contracts concluded via an online interface, a digital withdrawal function is available in the website footer, clearly identified by the words “Returns and Cancellations.”

This feature:

• is accessible at all times throughout the withdrawal period;
  
• is located in a visible and easily accessible position;
  
• allows the user to enter their name, contract/order details, and contact information for confirmation.

Once the declaration has been completed, the consumer submits it by clicking the “Confirm Withdrawal” button. The consumer will receive, without undue delay, a confirmation on a durable medium containing the text of the declaration, as well as the date and time of submission, as required by Article 54-bis, paragraphs 4–6, of the Consumer Code.

As an alternative to the digital form, the right of withdrawal may also be exercised:

• via email to info@saturninoeyewear.com;
  
• directly via the link: https://shopify.com/67995795693/account;
  
• using the standard withdrawal form set forth in Annex I, Part B, of the Consumer Code (available at the bottom of this page).

Legal reference: Art. 54-bis of Legislative Decree 206/2005, inserted by Art. 1, paragraph 1, subparagraph c), of Legislative Decree 209/2025; Art. 49, paragraph 1, subparagraph h), Legislative Decree 206/2005, as replaced by Art. 1, paragraph 1, subparagraph b), Legislative Decree 209/2025.

 

3. Right of Withdrawal in the European Union – 14-Day Cooling-Off Period

For shipments of goods to European Union countries, the consumer has the right to cancel or return their order within 14 business days of receiving the goods, without having to provide any reason, pursuant to Article 52 of the Consumer Code.

The same conditions as those set forth in point 1 apply (item in its original condition, with tags and packaging, and proof of purchase).

Legal Reference: Article 52, Legislative Decree 206/2005; Directive 2011/83/EU on consumer rights, as amended by Directive (EU) 2023/2673, transposed by Legislative Decree 209/2025.

 

4. Precontractual Disclosure Obligations

In accordance with Article 49, paragraph 1, subparagraph h), of the Consumer Code (as amended by Article 1, paragraph 1, subparagraph b), of Legislative Decree 209/2025), prior to the conclusion of the contract, the consumer shall be informed of:

• the conditions, terms, and procedures for exercising the right of withdrawal;
  
• the existence of the standard withdrawal form (Annex I, Part B, Consumer Code);
  
• the existence and location of the digital withdrawal function referred to in Article 54-bis, accessible in the customer area of the website.

In the absence of proper pre-contractual information regarding withdrawal, the deadline for exercising this right is automatically extended to 12 months and 14 days from the conclusion of the contract, pursuant to Article 53 of the Consumer Code.

 

5. Return Procedure

To initiate a return, you must:

• use the online return form available on the website (see point 2); or
  
• contact our customer service at info@saturninoeyewear.com&nbsp or sales@saturninoeyewear.com.

If the return is accepted, you will receive a prepaid shipping label and instructions on how and where to send the package. Items shipped without a prior accepted return request will not be accepted.

Please note: Until the items are returned, all risk of damage, theft, or loss is the sole responsibility of the customer. Saturnino69 S.r.l. is not liable for any incidents occurring during return shipping.

 

6. Damage, Defects, and Incorrect Items

We recommend that you inspect your order upon receipt. In the event of:

• manufacturing defects;
  
• damage caused during shipping;
  
• receipt of an item different from the one ordered;

please contact us immediately at info@saturninoeyewear.com, attaching photographic evidence. We will assess the issue and provide a replacement or a full refund, including shipping costs.

Legal reference: Articles 128–135 of Legislative Decree 206/2005 (legal guarantee of conformity); Legislative Decree 170/2021 (implementation of EU Directive 2019/771).

 

7. Items Excluded from the Right of Withdrawal

The following items cannot be returned pursuant to Article 59 of the Consumer Code:

• goods made to measure or clearly personalized (e.g., eyeglasses with prescription lenses made to order);
  
• sealed goods that cannot be returned for hygiene reasons or for reasons related to health protection and that have been opened after delivery;
  
• perishable goods or goods that deteriorate rapidly;
  
• items purchased as part of a promotion or using gift cards, unless otherwise expressly stated at the time of purchase;
  
• hazardous materials, flammable liquids, or gases.

If you have any questions about whether a specific item is eligible for return, please contact us before shipping it back.

Legal reference: Art. 59, Legislative Decree 206/2005 (Consumer Code).

 

8. Exchanges

We do not process direct exchanges. The quickest way to receive a different item is to:

• return the item you received by following the return procedure described in step 5;
  
• purchase the new item you want separately, once the return has been accepted.

 

9. Refunds

As soon as we have received and inspected the returned product, we will notify you via email regarding the approval or denial of your refund.

If approved:

• the refund will be issued via the original payment method within 10 business days of notification of approval;
  
• the original packaging and shipping costs are not refunded, unless the return is due to a product defect or a shipping error, as provided for by applicable law;
  
• in any case, the refund will be issued within 30 days of receiving the returned product, in accordance with Article 56 of the Consumer Code.

The time it takes for the refund to be credited depends on the bank or credit card issuer. If more than 15 business days have passed since the refund was approved and you have not yet received it, please contact us at info@saturninoeyewear.com.

Legal reference: Article 56, paragraphs 1–3, Legislative Decree 206/2005; Article 57, Legislative Decree 206/2005 (consumer obligations in the event of withdrawal); Article 1, Legislative Decree 209/2025.

 

10. Contact Information

If you have any questions regarding returns, refunds, or the right of withdrawal, please contact us at any time:

• Email for orders and returns sales@saturninoeyewear.com
  
• Email for customer support info@saturninoeyewear.com

Saturnino69 S.r.l.
Via Maurizio Gonzaga, 5 - 20123 Milan
VAT No. 08573630962

 

11. Alternative Dispute Resolution (ADR)

In the event of a dispute, the consumer may resort to mediation or other alternative dispute resolution (ADR) mechanisms, in accordance with Legislative Decree No. 28/2010 and Legislative Decree No. 130/2015. Consumers may also use the European Commission’s Online Dispute Resolution (ODR) platform, available at: https://ec.europa.eu/consumers/odr.

This notice is prepared in accordance with Legislative Decree No. 206 of September 6, 2005 (Consumer Code), as amended by Legislative Decree No. 209 of December 31, 2025 (Official Gazette No. 5 of January 8, 2026), implementing Directive (EU) 2023/2673 of the European Parliament and of the Council. The provisions of Legislative Decree No. 209/2025 relating to online contracts apply to contracts concluded on or after June 19, 2026.